Return Policy

6.1 Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy. Farmasee PH is not obliged to agree to any return unless all such instructions are followed to Farmasee PH’s satisfaction. Should Farmasee PH agree to the return, Farmasee PH will deliver the replacement Product to your specified address.

6.2 Permitted returns: Subject to Clause 6.1, within 7 days, depending on the product, from the date of delivery of the Product, you may return a Product when you:

6.2.1 receive a product that is fundamentally different in nature from the Product  specified in the Customer Contract;

6.2.2 receive a faulty or damaged Product;

6.2.3 receive a product that is not as advertised on the platform;

6.2.4 wrong item is delivered;

6.2.5 receive a product that has missing parts/items

6.3 Customer agrees to the following when returning a product:

6.3.1 Customer must first send an email to [email protected] regarding their product placement and concern with the following information: full name, order number, contact details, full address, and a video of the item being unboxed in its original courier packaging, and the product concern that warrants return or replacement.

6.3.2 Customer agrees to provide all the information for Farmasee PH to deem the item worthy of return or replacement. If any of the needed information are not sent, Customer agrees and acknowledges that Farmasee PH will not accept the request for product return or replacement.

6.3.4 Should the product need to be returned to Farmasee PH, Customer agrees to shoulder all necessary fees in order to return the item at the agreed delivery location and delivery contact between Farmasee PH and Customer. Customer agrees to send the tracking number of the item to Farmasee PH as part of the due process.

6.3.5 Customer agrees and acknowledges that in cases of product return or replacement, Farmasee PH will not refund their payment, but will replace the product that was requested for return or replacement.

6.4 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Farmasee PH has tendered delivery of the Products.